Knowledge Management

What is a Knowledge Base?

A knowledge base is any system in which knowledge is stored, maintained, and accessed.
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Knowledge Management

What is a Knowledge Base?

A knowledge base is any system in which knowledge is stored, maintained, and accessed.
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Knowledge base organization

Knowledge bases may be internal-facing (with knowledge for those inside an organization, such as benefits or financial information) or external-facing (with knowledge for those outside an organization, such as company contact information, or shipping and return policies). 

💡FYI: Knowledge base is often shortened to KB.


Discover different types of knowledge bases.

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